Sicily & Italy by Experts is a DMC offering luxury concierge services.    

Post-Covid the programming offered all of Italy

"We were founded in Sicily with a particular focus on my land, and with the main aim of creating real experiences and relationships between colleagues, suppliers and travellers. Following many requests from partner agencies that have been following us for more than 25 years, we then took advantage of the Covid break to widen our offer to all of Italy, thanks to many colleagues who share our same philosophy of tourism,”  says Angela Macaluso who founded the company with Giacomo Passalacqua. 

Luxury concierge services 

In each region Sicily & Italy by Experts has its own representative: “A true luxury concierge at our customers' disposal, who follows them from the moment they land in Italy until the moment they leave. This service is particularly appreciated by American travel advisors, who account for around 90% of our core business. Equally well appreciated is our product, designed to bring together the offer of small DMC's, professional guides and boutique hotels, to create special, unique and exclusive itineraries.” 

Experiences, experiences, experiences. This is what people are looking for in Italy. 

Experiences are a top seller

"People no longer want to be just visitors, to sit and watch as if they were at the cinema, they want to be part of the film,” says Michela Trevisan, a founder of Missing Italia, the incoming operator based in the province of Padua,. “In a nutshell, they want experiences, like meeting a family and eating together, or learning how to make pasta. But the experience can also be organizing a bicycle trip in the hills, in the mountains or elsewhere. In short, it is no longer just about cooking classes. We have to be ready for new opportunities.”

English and French-speaking markets

Founded in 2004 by five partners Missing Italia has grown while remaining faithful to its mission which is as an inbound operator.

"Our reference markets are France for organized and group travel. Then there is the entire English-speaking world, in particular the United States, with a bit of the Far East thrown in, these areas are more interested in individual trips and small groups. We strive to take care of every detail and be available 24/7 seven days a week.”

“We strongly believe in the future of inbound tourism”

After Covid the demand has grown exponentially, adds Trevisan. “In fact, almost too fast because public administrations are not always fully cooperative with tourism providers. And then, of course, prices have risen,  sometimes even excessively compared to the level of services that have not always risen accordingly. We strongly believe in the future of inbound tourism.”