Dirotta da Noi, the Roman tour operator, introduces several new features inspired by customer feedback.
Pet-friendly accommodations and gluten-free options
The new features inspired by the feedback from customers include pet-friendly accommodations, gluten-free options, a focus on sustainability, and more. The company listens attentively to customers in order to cater to their needs when they are planning their holidays and trips.
“Placing the customer's needs at the forefront is essential”
“Placing the customer's needs at the forefront and understanding their requirements is essential,- says Sara Calabrese, CEO of Dirotta da Noi. - Creating an online product based on price and quality is important but too simplistic, today it is crucial to have a comprehensive view. At Dirotta da Noi during the summer season we analyse pre and post-holiday feedback to discover new market niches, improve existing services, and develop new ones.”
New services for four-legged friends
Among the proposed novelties is the introduction of a pet-friendly option.
“We are focusing on our four-legged friends,- sayd Calabrese. - Various services have been introduced, including welcome kits, reserved beach areas, agility courses, mini training sessions, and the availability of rooms with fenced outdoor spaces.”
Electric charging stations and online check-in
Dirotta da Noi also caters to specific dietary needs with its gluten-free option, allowing individuals with gluten intolerances or allergies to enjoy personalised menus during their summer stays. The company also prioritises sustainability by implementing parking islands with electric vehicle charging stations in many properties and reducing the use of plastics. Additional services also include online check-in prior to arrival ar www.dirottadanoi.net and the option for customers to prepay the tourist tax. These enhancements help customers to avoid long waits and quickly access their rooms upon arrival.
