“Tourism is moving for real,” says Luana De Angelis owner of Roman tour operator 38incoming 

Thursday, 24 March 2022 11:11
38Incoming Ape Calessino Colosseum - Guided Tour in Rome

38incoming. Luana De Angelis 2“Tourism is moving, and this time it's for real, even from non-European markets like America,” says Luana De Angelis, owner of the 38incoming tour operator, and vice-president of Fiavet Lazio, the trade association of Italian travel agents.  "Requests and confirmations are starting to arrive both from individuals and corporate groups. And not only from Italy, but also from the United States, which as always been our main customer base, as well as from Germany, France, England and Spain." 

How was business during the last two years?  

“Basically it stopped, then then we launched guided tours of Rome attracting clients from other regions with all-inclusive packages even for small groups of 12-16. And we started working with a fair number of Swiss clients, which was something new for us.” 

So, things are starting again but when will it be possible to talk about normality?

"I believe that full normality will begin in 2024. But as early as next spring people will be travelling more again, and what they will be looking for is more destinations en plain air, in contact with nature. We won’t be seeing big groups for a while yet, people will prefer to travel individually or in small groups. This has an upside as museums, buses, attractions and restaurants are no longer overcrowded."  

What are the new needs of travelers after the two years of the pandemic? 

"People want to take dream holidays. But they will only do so only if the offer matches their expectations. The pandemic has taught us tour operators that we have to be adaptable. Today we have to be able to offer travelers timely assistance, adequate guarantees and insurance coverage, as well as flexible and personalized cancellation policies." 

What products have you come up with to meet these new demands? 

"Complete experiences, including stays and activities that are highly customizable. We are working with hotels from 3 to 5 stars as well as apartments for long-stays.  Our flagship products are the tours of Rome on three-wheeled Ape scooters. Each vehicle can take up to three people and they are driven by experienced, professional drivers. During the pandemic we launched four new websites, three for the Italian market and one for international clients. We are also online with Facebook and Instagram pages and with a Whatsapp chat that is active seven days a week."

guided tour ostia 38incoming
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