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Rome’s Fiumicino airport. New digital services for passengers

By Tuesday, 25 June 2024 11:50

Two new passenger digital services have been introduced by Aeroporti di Roma at Rome’s Fiumicino airport.

Updates on a flight’s status 

Accessible through the Digiport platform, and designed to improve travellers' experience, the services provide real-time updates on a flight’s status and monitor boarding operations directly from smartphones thanks to the use of AI. The first service, a chatbot via WhatsApp, allows passengers to get notifications on flight status and detailed information on Fiumicino airport services. Travellers can access this dedicated chat by framing a QR code in the lower section of the Flight Info Monitor.

Livestreaming of a flight’s progress on smartphones

Smart Boarding is the name of the second service, available for gates E11-E24 of the non-Schengen boarding Pier E area. Through the use of micro-cameras coordinated by AI, the system collects and processes real-time data on boarding operations, allowing travellers to view livestreaming of their flight’s progress from their mobile phones. Updates include the percentage of completion of the boarding process, allowing passengers to decide when to join the queue.

The services were developed in partnership with Airport AI and ZestIot, two of the startups participating in the Call4ideas launched by Aeroporti di Roma at the Innovation Hub located in Fiumicino's Terminal 1. 

“We are revolutionizing the passenger experience”

"With these new digital services, we are continuing to revolutionize the passenger experience in the airport,- said Emanuele Calà, vice president Innovation & Quality Aeroporti di Roma. -Today travellers can find all the information about their flight at their fingertips, without having to check on information screens over and over again. By directly activating notifications on their smartphones and monitoring the boarding status in real-time, travellers can spend their time exploring the airport while waiting for their fight to take-off."

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