Trenitalia unveils its new app, whch is a true AI-based digital assistant.
The homepage has been personalized
Designed to support passengers at every stage of their journey, from buying a ticket to managing their trip, the revamp makes navigation more intuitive and highlights useful information and services, making it easier to organize a train journey. According to the company the new app centres on a homepage that has been personalized. In fact users can save their most frequent routes and find them instantly, whilst also highlighting their favourite services.
A streamlined booking process
The booking process has also been streamlined, with quicker options for tickets, season tickets and booklets, and the option to complete payment in a single click. The app also makes it easier to access customer support and allows users to enable notifications providing real-time updates on train movements, schedules and service announcements.
Tracking journeys thanks to timely updates
Among the new features, a digital assistant based on artificial intelligence is also being tested designed to offer support and assist users during the purchasing process. It also offers tools designed to help manage every stage of the journey: with geolocation you quickly find the nearest station, whilst during the journey you can track your journey and receive timely updates. In the event of a change of plans, the “Move journey ±2h” function allows you to change your departure time in a matter of seconds. With this update, Trenitalia confirms the FS Group’s path of digital innovation, focusing on solutions that simplify the experience and make travel increasingly connected.
