Italy is the first country division of the B&B Hotels group to receive ISO 9001:2015 certification.
Certification from a long-standing multinational
The certification aims at continuously and constantly improving the company's quality management systems in order to optimise the entire organisational structure. The award was given following an audit process conducted by Rina, a certification multinational active in more than 70 countries for over a hundred years.
Verifying all phases of the realization of a service or product
The ISO 9001:2015 certification is given to businesses that guarantee quality management systems such as meeting customer expectations, completing pre-established objectives on time and using appropriate methods, and ensuring the resources required for continuous process improvement. As a result, the end customer can have complete confidence that the services and products introduced to the market exactly correspond to certain specifications and that all phases of their realisation can be traced and verified.
“Italy is, in many ways, the pilot country for this important global project”
“Italy is, in many ways, the pilot country for this important global project,” explains Valerio Duchini, president and CEO of B&B Hotels Italy. “Obtaining, and maintaining this certificate in the future, is an important commitment for us towards our customers, partners, investors and collaborators. They can recognise in us those guarantees of safety, quality, standardisation and reliability that we have been committed to demonstrating every day for years. We are convinced that the quality of hospitality services strongly depends on internal resources, professionalism, training and process optimization. All this, combined with continuous investments in new services, innovation and sustainability.”
