The new agreement between Fiavet Confcommercio and Ryanair has introduced the Travel Agent Direct platform, designed for Italian travel agents.
Travel agents can create a free Ryanair account
This is a world first for the Irish airline, which has for the first time signed a formal agreement with a trade association in the distribution sector. The agreement, recently announced in the Confcommercio’s Roman headquarters, in the absence of company representatives, allows travel agents to create a free Ryanair account through which they can book flights for their customers.
"The agreement between Fiavet Confcommercio and Ryanair marks a historic milestone for our Federation and for travel agencies, which will now have direct access to the airline's ticketing system," said Laura Audi, President of Fiavet Piemonte. "The resolution of a years-long dispute represents a turning point and will significantly ease the work of travel agents, who can finally rely on a privileged channel with Ryanair".
“This agreement is in the interests of the consumer”
Giuseppe Ciminnisi, president of Fiavet Confcommercio, highlighted the importance of the agreement: “This agreement reaffirms the professional centrality of travel agencies in the management of airline reservations and in the interests of the consumer. It is an important message that comes after a long process of discussion and construction.”
Authorized travel agents can purchase flights and services
The new Travel Agent Direct channel, operational by 30 July 2025, will allow authorized travel agencies to access the Ryanair portal directly and purchase flights and ancillary services. Reservations can only be made through registered accounts, which must provide real and complete passenger data. A simplified procedure will provide for refunds and re-routing, and the possibility of operational communications directly from the airline to the customer.
