The new Frecciapoints dedicated to assisting Trenitalia passengers are now fully operational at Milano Centrale station.
Soon opening in Rome, Naples and Florence
These Frecciapoints help passengers with ticket changes, information and service requests, and after Milano Centrale, by the end of May, they will be installed in the stations of Roma Termini, Napoli Centrale, Bologna Centrale and Firenze Santa Maria Novella.
Bringing travellers and service staff into direct contact
Always functional, but with a linear and rational design, they have been designed keeping in mind that arriving at the station is an important part of the customer experience. So the new Frecciapoints are immediately recognizable and are designed to bring travellers and service staff into direct contact. The unique geometric shape, the Frecciarossa-coloured walls, and the large glass windows on three sides also make the new Frecciapoints a landmark in the station landscape. Thanks to the inviting transparency of the glass wall, they provide access to information and assistance services that, through a relaxed approach, allow easy and direct dialogue with Trenitalia staff.
Integrated with self-service ticket counters
The interiors are also an interesting new feature. The lighting is carefully studied to create a favourable working environment and is a distinctive point of attraction for the traveller. Another key point is modularity. Flanking each other in stations requiring a major presence, the new Frecciapoints offer ease of installation, a minimal footprint and the possibility of integrating self-service ticket counters on the outer walls for quick resolution of customer needs and a reduction in queues and waiting times.
Safety for staff and users
In line with today's indispensable sustainability requirements, the latest generation of Frecciapoints is designed to be long-lasting, repairable or customized directly at the station, significantly reducing transport costs and guaranteeing prompt intervention. Another crucial aspect in stations is the safety for staff and users, which the new Frecciapoints safeguard with the robustness of the structure and the hermetic closure during downtime.
