“Travel agencies face serious difficulties managing the ticketing of carriers awarded territorial continuity tenders," says Giuseppe Ciminnisi, president of the Fiavet-Confcommercio association of travel agents.
“Easier to manage ticketing via GDS”
“Coordinating these call centre bookings is very difficult both for passengers who buy independently, and for those who rely on intermediation. It would be much easier for travel agencies to manage ticketing via GDS.” To take the load off call centres.Fiavet-Confcommercio has called for territorial continuity fares to be sold via GDS.
Without a waiting list seats are often not filled
One example is Aeroitalia, which operates territorial continuity from Alghero to Rome and Linate, and from Olbia to Linate, which announced it would make ticketing available on GDS from March 2023. This has not happened although it is compulsory under the call for tender, and as there is no waiting list seats are often not filled because it is impossible to contact the call centre.
