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Milan Bergamo Airport. Satisfaction with services, staff efficiency and prices

Monday, 08 November 2021 18:19

According to a comparative analysis by Airports Council International World Milan Bergamo airport comes out tops with passengers, especially with business travelers. For the third quarter of 2021, on a sample of 250 airports, the northern Italian airport scored 4.3 (out of a maximum score of 5) substantially in line with the world average of 4.4. 

Business passengers score Bergamo higher than the world average

In Italy Bergamo is second only to Rome Fiumicino and higher than other Italian airports, for which the customer satisfaction index is 4. Of particular importance is the satisfaction index of business passengers, which is 4.5, and higher than both the Italian (4.0) and world average (4.3). “The efforts made by Sacbo to meet  passengers’ needs with regard to ancillary services - explains a note from the airport management company - also reward the airport with high satisfaction for the new airside VIP lounge (4.2 ) which is higher than the average in Italian airports (3.9) and in the world (4.1).”

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High satisfaction for car parks, shops and restaurants

“Compared to other Italian and international airports Milan Bergamo also has better satisfaction rates for land connections, car park accessibility, the quality price ratio, staff courtesy and efficiency, the ease of reaching the boarding gates and easy passenger mobility within the terminal, as well as the assortment and quality price ratio in shops and restaurants.”     

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