Livigno, in the Valtellina valley in Lombardy, not far from the border with Switzerland, has been confirmed as the most popular ski resort for its customer care.
The third edition of Italy’s “Best Customer Service 2024/2025”
The validation comes from the third edition of the research Italy's “Best Customer Service 2024/2025” carried out by the Italian daily Il Corriere della Sera and Statista. The joint survey aims to show how customer service is an area of great importance in Italy, representing the direct point of contact between a company and its customers, and a tool for building and confirming consumer loyalty, as well as improving corporate reputation.
A total of 4,600 competitors in 155 categories
The independent survey conducted by Statista, a leading provider of market and consumer data, involved more than 15,000 Italians to assess various aspects of the customer service of numerous companies, which were divided into 155 categories for a total of 4,600 main competitors. The opinions of the Italians were based on five key criteria: availability of service, customer orientation, professional competence, quality of communication and variety of solutions offered. 
Photo Credits S.Confortola
Livigno got the highest score of 9.02
The processing of the results of this research then led to the awarding of 473 prizes to the companies, suppliers and institutions offering the best customer service in Italy. Livigno took first place among the Ski Resorts – which were part of the Leisure, Culture and Education macro-category - with a score of 9.02. This is a great satisfaction for Livigno which offers its guests the best customer service and is among the only 20 companies that scored higher than 9.
Livigno is known as the Little Tibet of Italy
Livigno, known as the Little Tibet of Italy, due to its altitude of 5,958 feet, making it one of Italy's highest towns, is one of the most popular mountain destinations for Italians and tourists from all over the world, and in two years' time will be the home of the freestyle and snowboarding competitions at the Milan-Cortina 2026 Olympics.
An ideal choice for summer and winter holidays
With a breathtaking naturalistic landscape, embraced by the Rhaetian Alps, Livigno is a tourist and lifestyle destination loved by Italians and international visitors, who choose it every year to experience summer and winter holidays while discovering its different souls: sport, relaxation, traditions, shopping, typical and gourmet food and wine.
For information: https://www.livigno.eu
